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  • AMS INCENTIVES LLC 295 CARLTON AVENUE EAST RUTHERFORD, NJ 07073

Refund and Cancellation Policy

Refund and Cancellation

Refund And Cancellation Policy

Payment Policy

Payment can be made by credit card or debit card (Visa, Master, Discover, and American Express).

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the card company that the billing addresses and other information provided by you are accurate. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available and an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

Third-party credit card payment requires authorization from the cardholder. Ticket purchase is not complete unless we receive authorization from the cardholder. We will notify you if your credit card is not valid, any information is missing or entered incorrectly or funds are not available. In such cases, the ticket will be finally processed once we talk to the cardholder and settle the discrepancy.

You agree to be responsible and fully liable for any and all credit card payments, disputes, or any other issue such as fraud made to us or to any of our suppliers. You agree to pay cheaptravelgroup.com in case of any fraud or chargeback.

Customer/user statement: "I understand and agree that once I pay for this ticket I will not receive a refund of any portion of the money I paid for this ticket, under any circumstances unless fare rules permit. Buying tickets by credit card, I will not be able to file a challenge to the charge that will be placed on my credit card and I hereby waive any rights to challenge the charge. I instruct the credit card issuer to fully and completely ignore any such challenge and not to forward any such challenge neither to the airline on which this ticket entitles to travel nor to the travel agency that is selling me this ticket."

When you receive the statement, you will find the total charges on your card will be the same as agreed but it may split in more than one transaction with break down such as(airline name + agency fee = total charge) for each passenger. If you have more than one airline, charges may split in both airline's names plus agency fee in total for all passengers together. Agency fee will appear as www.cheaptravelgroup.com

or

In some cases, total charges on your card will appear as one single charge from Cheap Travel Group.(Total combined charge for all passengers).

or

In some cases, total charges on your card will appear with the airline name for each passenger.

In all the above cases your total charge will be the same as you have agreed. Please check your card statement carefully and combine all break-down of the charges together to reach the total agreed amount. If you have any questions call our 24x7 support1-866-928-8074 before you do any chargeback.

All chargeback is subject to a $50.00 reprocessing fee for each passenger on top of the original charge.

Convenience fee and breakdown of Charge

All fares are inclusive of the convenience fee. Wherever applicable, the convenience fee will be included within the total fare displayed. Convenience fee is charged per person for all passenger types to provide value such as call center support, 24x7 toll-free phone, ticketing, quality control, technology automation, etc. The service fee on airline ticket range between USD 25.00 to USD 200.00 or more based on the fare type, availability, seasonality, referral source, and destinations. Additional last-minute processing fees apply for urgent travel. For all last-minute bookings, we undertake added security steps to prevent any fraudulent charges made to your card by unauthorized users. These security steps include card verification with your financial institutions, early fraud alert on your purchase, use of fraud prevention tool, authentication of charge authorization, and more. These added securities steps cost us more than usual and we try to cover some of that cost by charging a "last-minute processing fee". This fee helps us to serve our customers at the last minute with full promptness and security. Convenience fee is subject to change prior to any advance notice, fee is non-refundable and will also be charged in case you decide to cancel or change your booking under applicable airline/supplier rules. If you need any clarification regarding the agency fee, please call us before you complete your booking.

In all the above cases your total charge will be the same as quoted and authorized by you at the time of booking.

Refund Policy

All refund requests must be made before your travel dates and take up to 4 weeks.

  • Refunds are not possible in case of flight delays, however, the airline always tries to provide you the best possible alternate.
  • There is a 30 day refund policy for the convenience fee.
  • Delays in ticket deliveries lost, stolen, or misplaced tickets (E-Tickets are recommended where available).

All domestic airlines tickets are non-refundable, non-transferable. If you are unable to travel, you may cancel your ticket at least 2 hours before the first flight to get future credit with the same airlines and for the same passenger. You can reuse this credit with the applicable changes fee plus the difference in fare. The ticket canceled after the departure of the first flights has no value. Change fee varies airline to airline. Agency ticket exchange fee may apply. All domestic partially used or no-show tickets have no refund or credit value.

Most of the international tickets are non-refundable. In certain cases, the airline may allow cancellations, and a credit may be available for future ticket purchases on the same airline for the same passenger. Reissue (exchange) fee applies from $100.00 to $500.00 or more depending on the airline and fare rule. Usually, the credit is valid for one year from the date of the original purchase. Tickets must be canceled prior to your first flight segment. Agency processing fee applies.

You may request for refund by calling us at +1(866)914-6124. Upon receiving such a request, we will submit an application to the respective airlines to review and if the request gets approved by the airline, you will be entitled to get a refund of your ticket. We would not be able to suggest to you the exact time frame of the refund credited to you as this process is controlled by the airlines. All International partially used and no-show tickets have no refund or credit value.

Your rights to refund are limited as most of the airline tickets are non-refundable, non-transferable. Kindly read the airlines fare rules carefully while purchasing the airline ticket and agree.

cheaptravelgroup.com is not responsible for the pricing and availability of any products sold through its website. Periodically Airlines and suppliers may change prices and products may be sold out before cheaptravelgroup.com is able to update the website. Airline ticket availability and pricing are not guaranteed until the credit card is authorized and the tickets are issued. Cancellations and changes to your flight may not be permitted and may carry penalties of up to 100%.

Cancellation Policy

Within 24 hours

Ticket booked through our website can be canceled for a full refund within 24 hours of your purchase however convenience fee is non-refundable. In some cases such as low-cost airlines-ticket or type of fare (basic economy) comes with additional restrictions wherein 24 hours free cancellation is not applicable. We always recommend you inquire about the cancellation rules of the ticket type you purchase.

After 24 hours

Most of the airline tickets are non-refundable after 24 hours of your purchase until and unless you buy a fully refundable fare. If you need to cancel your ticket after 24 hours of your purchase, you can get future credit which can be used to rebook your ticket with the same airlines for the same passenger. Additional fare rules may apply

Which using such credit to rebook your ticket you may need to pay the airlines rebooking penalty and fare difference if any.

Basic economy tickets can not be canceled for future credit.

For any billing related issue kindly contact our support center at +1(800)850-4958

You can also write us an email at info@cheaptravelgroup.com

Note: Above mentioned guidelines regarding refund and cancellation policy may change without any prior notice.

Disclaimer: - Cheap Travel Group is an independent online travel agency allowing it's customers to book airline tickets and it does not have any affiliation with any airlines, company or organisation until and unless stated. The brand names, trademarks, Logos, company name used used in the website belong to their respective owners. brand names, trademarks, logos, company names used in the site are for representation purposes only. Our effort is to keep the website up and running smoothly. However, Cheap Travel Group takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to any technical error.

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